Terms & Conditions – Explore in Iceland
Explore in Iceland is owned and operated by Iceland Unlocked ehf., a company registered in Iceland (ID no. 710124-1400), with its registered office at Gylfaflöt 2, Reykjavík, Iceland. By using this website and booking through Explore in Iceland, you agree to the following terms and conditions.
1. General Terms
Explore in Iceland acts as a booking platform. All tours and activities offered on this website are operated by third-party tour providers. When you make a booking, you enter into a direct agreement with the tour operator. Iceland Unlocked ehf. is not responsible for the actual operation of the tours.
2. Bookings and Payments
All bookings must be made through the Explore in Iceland website and are confirmed only after full payment has been received. Payments are securely processed through our booking system. You are responsible for providing accurate personal and contact details during the booking process.
3. Cancellations and Refunds
Cancellation policies are set by the individual tour operators. These policies are clearly stated on each tour page and apply to your booking. Explore in Iceland follows the cancellation terms of the tour operator and cannot offer refunds beyond what the operator allows.
If a tour is cancelled by the operator due to weather, safety, or other conditions, you will be offered either an alternative date or a refund, depending on the operator’s policy.
4. Liability
Explore in Iceland and Iceland Unlocked ehf. act solely as intermediaries between you and the tour operators. We are not liable for accidents, injuries, losses, damages, delays, or expenses resulting from the services of third-party operators.
Participation in tours is at your own risk, and you are responsible for ensuring that you meet any physical, health, or age requirements specified by the operator.
5. Travel Insurance
We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, cancellations, and personal belongings.
6. Customer Responsibilities
You are responsible for:
Arriving on time at the designated meeting point for your tour.
Following the instructions of the tour operator and guides.
Bringing appropriate clothing, equipment, and documents required for your tour.
Failure to comply may result in denied participation without refund.
7. Pricing and Availability
All prices are listed in Icelandic króna (ISK) unless otherwise stated. Prices and availability are subject to change without notice. Once a booking is confirmed, the price is final.
8. Changes to Bookings
If you wish to change a booking, please contact us at info@icelandunlocked.com. Changes are subject to availability and the terms of the tour operator. Additional fees may apply.
9. Governing Law
These Terms and Conditions are governed by Icelandic law. Any disputes arising from bookings made through Explore in Iceland shall be subject to the jurisdiction of Icelandic courts.
10. Contact Information
Iceland Unlocked ehf.
Gylfaflöt 2, Reykjavík, Iceland
ID no. 710124-1400
Email: info@icelandunlocked.com